Contact us
Last updated: 2026-11-07T10:02:42+00:00
We have skipped both a contact form and a phone number here, preferring the written trail that a conversation cannot provide.
Send anything about this website, be it a text error, broken link, privacy or cookie question, or an impostor page, to [email protected].
Account, payment and bonus questions
The gaming platform, not this website, is where these must be dealt with. Live chat inside your account is the fastest channel for everyday questions; the platform's own support address is the right one for documents and formal complaints. Because account access is not something available to us from this side, emailing cannot get an account unlocked, a withdrawal paid out or a bonus reinstated.
What to include
- We need the registered account email address in order to locate the case.
- An exact timestamp, date and time, with your time zone noted.
- A screenshot for any problem you can actually see on screen.
- Payment questions need the transaction reference included.
Given all four items, checking a case straight away is usually possible. The first response becomes a request for those missing details when they are not included, costing a day.
Response times
No exact number of hours features as a promise here. Speed depends on when you get in touch, and a guarantee that fails at three in the morning does you more harm than no guarantee at all. We answer in the order messages arrive.
Complaints
If a reply from the platform's support does not resolve your issue, ask for it in writing and use the operator's complaints procedure. We could not find licence details for Ashok Bansal Casino, so the platform's own procedure is the main route; its conditions are on the casino's site.
Expect no email from us asking for a one-time code, a card number, or your password. The same holds for anyone writing on our behalf. 18+ only.